![]() Louis Aquarium, Ropes Course and Mirror Maze. “While there were some great ideas out there for what the teams could be doing during the shutdown, we were hitting a wall in terms of finding any kind of guidance or recommendations for how to gear towards reopening,” says Chris Davis, Managing Director of zoOceanarium Group, which operates the St. Planning earlyĪs the resort was well into its stride of making the most of the shutdown, Steve O’Loughlin challenged each of the management teams of its assets to start formalising plans for what things would look like when the country started emerging from the shutdown and the green light was given to reopen to guests. Louis Aquarium is using it during the shutdown for Breakfast with Sharks, Otter Chat, and live Town Hall sessions focusing on various topics ranging from how fish sleep to dive operations required to maintain a world-class aquarium. ![]() Live streaming has become a strong tool across many industries. “So, we borrowed some of those ideas and developed some new ones to keep the public engaged and feature the team members while following the government’s stay at home orders.” Tami Brown “There were some good models out there as to how to keep a community presence during various types of company shutdowns,” says Tami Brown, Executive Director of the St. Video can’t be loaded because JavaScript is disabled: Virtual Lunch with the Sharks! () Louis Aquarium team still has animals to feed and take care of. Louis Wheel and other attractions closed shortly after that and then a while after that came the government order to shut down all non-essential businesses in Missouri.ĭuring the shutdown, many staff are working from home. ![]() “It was a very difficult business decision to make but the safety of our guests and staff had to come first,” says Bob O’Loughlin, Chairman and CEO of LHM. Just a few months after the grand opening, the Aquarium’s operators took the decision to close. Within 48 hours, all of LHM’s hotel and conventions business completely fell off the calendar.” “But as COVID-19 started making its way through the country, business came to a standstill. “The Aquarium alone saw over 300,000 guests in about two months and the whole complex hosted over half a million people in this same amount of time” “We started the year with a grand opening that was beyond anything we imagined,” says Steve O’Loughlin, President of the destination’s owner, Lodging Hospitality Management (LHM). We spoke to the resort’s management to find out more about how they are preparing to operate in a post-COVID-19 world. This is all complemented by a historical train station and adjacent luxury hotel, dating back to the 1800s. ![]() The complex is also home to a huge observation wheel, miniature golf, ropes course, mirror maze and several signature restaurants. Louis Aquarium at Union Station opened to the public. Companies are having to reimagine everything, both behind the scenes and front of house. Everything from throughput to the types of experiences offered will be affected. ![]() Louis Union Station, reopening after COVID-19 will present several challenges. It is unclear what the full impact will be on the leisure and entertainment industry in the long term. With COVID-19 impacting nearly every business around the world, many companies are trying to figure out what the new model will look like as they emerge from the global shutdown. ![]()
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